Responsible Gaming at db76 — Play Safe, Play Smart
Gambling is entertainment, not a way to earn income. db76 provides the tools, guidance, and support you need to stay in control — for players aged 21 and above only.
Our Commitment
db76's Approach to Responsible Gaming
db76 is committed to being a responsible online gaming platform for players in Bangladesh. We understand that while the vast majority of our players engage with casino games, cricket betting, and slots purely for entertainment, a small number of individuals can develop unhealthy gambling habits. Our responsible gaming program is designed to give every player the tools and information they need to make informed choices about how they play.
We actively monitor platform behaviour to identify players who may be at risk. Our customer support team is trained to recognise signs of problem gambling and to direct players to appropriate resources. db76 firmly enforces its 21+ age policy across all games and betting markets, and we support a zero-tolerance approach to underage gambling.
Player Tools
Responsible Gaming Tools Available on db76
db76 provides the following responsible gaming tools directly through your account. To access any of these tools, log in and visit your account settings, or contact our support team at [email protected].
Age Policy
21+ Age Restriction — Strictly Enforced
db76 is an adults-only gambling platform. All players must be 21 years of age or older to register an account, make a deposit, place a bet, or claim a bonus. This policy is non-negotiable and applies to all games and markets on the platform, including cricket betting, BPL markets, live casino, and slots.
During account registration and KYC verification, db76 checks that all players meet the minimum age requirement. If at any point we have reasonable grounds to believe that a player may be under the age of 21, we will:
- Immediately suspend the account and prevent further access to games and deposits.
- Request official government-issued ID to verify the player's date of birth.
- Withhold any winnings and void bets placed during the period in which underage play is suspected, in accordance with our Terms & Conditions.
If you are a parent or guardian and believe a minor in your household has accessed db76, please contact our support team at [email protected] immediately. We will investigate and take all necessary steps to address the situation promptly.
Know the Signs
Signs That Gambling May Be Becoming a Problem
Problem gambling can affect anyone, regardless of age, income, or background. The following warning signs may indicate that gambling is no longer recreational and has become a source of harm. If any of these apply to you, db76 encourages you to use our tools or reach out for help.
Recognising the signs is the first and most important step. db76 will never judge you for reaching out. Contact [email protected] — our team is here to help, not to penalise you.
Step-by-Step
How to Activate Responsible Gaming Tools on db76
Accessing and activating responsible gaming tools on db76 is straightforward. Follow these steps:
- Log in to your db76 account using the db76 Login page.
- Navigate to Account Settings and select the Responsible Gaming section.
- Choose the tool you wish to activate — deposit limit, time-out, or self-exclusion — and follow the on-screen instructions to confirm.
- If you are unable to access your account settings or need immediate assistance, email [email protected] with your registered mobile number and the specific tool you need — our team will apply it for you within the same business day.
All responsible gaming tool requests are processed free of charge. There is no penalty, fee, or negative consequence for requesting these tools. db76 treats all such requests with complete confidentiality.
Self-Exclusion
Understanding Self-Exclusion — A Serious Commitment
Self-exclusion is the most powerful responsible gaming tool available on db76. When you self-exclude, your account is fully suspended for the chosen period. You will not be able to log in, deposit funds, place bets, or receive promotional communications during this time. Self-exclusion periods available on db76 are: 6 months, 12 months, and permanent (indefinite) exclusion.
Before self-exclusion ends, db76 will not proactively contact you with offers to return to the platform. When a fixed-term self-exclusion period expires, your account will NOT automatically reactivate — you must contact support and complete a mandatory review and cooling-off assessment before access is restored. This deliberate process is designed to protect players who may still be vulnerable.
- Self-exclusion requests are processed within 24 hours of receipt and take effect immediately once confirmed.
- Any balance remaining in your account at the time of self-exclusion will be processed for withdrawal to your registered bKash, Nagad, Rocket, or Upay account, subject to normal withdrawal verification.
- Permanent self-exclusion is irreversible. Once you select this option, db76 will never reactivate your account under any circumstances.
To request self-exclusion immediately, email [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number, account username, and your chosen exclusion period. Our team will confirm receipt and process your request within 24 hours.
Get Help
Contact db76 Support — We Are Here to Help
If you feel that gambling is becoming a problem for you or someone close to you, please do not hesitate to contact the db76 responsible gaming support team. All conversations are handled with complete confidentiality and without judgement. Our support team is available 24/7 and can help you access the tools you need, discuss your situation, or simply listen.
db76 also encourages players to seek independent support if they feel it would be beneficial. Speaking with a trusted family member, friend, or community leader about a gambling concern can be an important step toward recovery. db76 supports a culture of open, honest conversation about gambling and its risks in Bangladesh.
Our Pledge
db76's Responsible Gaming Pledge to Bangladesh Players
db76 pledges to maintain the highest practical standards of player protection available on a digital gaming platform serving Bangladesh. This means enforcing a strict 21+ age policy, offering genuine and effective self-limitation tools, training our support team to respond compassionately to problem gambling disclosures, and never using manipulative design patterns — such as misleading countdowns, false scarcity messaging, or hidden terms — that pressure players into spending beyond their means.
We believe that a sustainable, enjoyable gambling experience and robust player protection are not in conflict — they are the same goal. Players who feel safe, respected, and in control are the foundation of a trustworthy platform. db76 is committed to earning and keeping that trust every day, for every player in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh.